At Onslow's Dog Daycare ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Onslow's Dog Daycare provides dog daycare, walking, pet sitting and related pet care services.

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details on our Contact page.

What Information We Collect

We may collect the following information when you use our website or enquire about our services:

• Your name

• Email address

• Telephone number

• Your postcode or general location (where relevant)

• Information about your dog(s), including name, breed, age, medical conditions, behavioural information and emergency contact details (where you choose to provide them)

• Any information you include in contact forms or enquiries

• Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

• Respond to your enquiries

• Arrange and provide our services

• Communicate with you regarding bookings

• Ensure the safety and wellbeing of your dog

• Improve our website and customer experience

• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

Marketing

If you choose to receive updates from us, we may occasionally send information about our services, promotions or news.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Visitor analytics

• Performance monitoring

You can manage or disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party providers to help operate our website and business, including:

• Website hosting

• Contact form services

• Email providers

• Website analytics (such as Google Analytics)

• Social media platforms

These providers only process your information where necessary to provide their services.

How Long We Keep Your Data

We only keep personal information for as long as necessary to:

• Provide our services

• Meet legal or insurance requirements

• Resolve disputes

• Maintain appropriate business records

When your information is no longer required, it will be securely deleted.

Keeping Your Information Safe

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no website can guarantee complete security, we continually work to protect the information you provide.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Restrict or object to certain types of processing

• Withdraw consent where processing is based on consent

• Request a copy of your information in a portable format

• Lodge a complaint with the Information Commissioner's Office (ICO)

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the Contact page on our website.

We will endeavour to respond to all privacy-related enquiries promptly.